Commerce Disclosure

Last updated: October 1, 2026

Seller
Disclosed promptly upon request
Representative
Disclosed promptly upon request
Address
Disclosed promptly upon request
Phone
Disclosed promptly upon request
Email
proppo.contact@gmail.com
Price
As listed on each product page and the pricing page (in U.S. dollars)
Additional Fees
No additional fees. Internet connection costs are the responsibility of the customer.
Payment Methods
Credit card (Stripe) / PayPal / PROPPO credits (paid with credits purchased in advance)
Payment Timing
Charged upon purchase completion. Payments with credits are deducted from your balance upon purchase completion.
Delivery
Videos and AE projects: available for download immediately after payment
Credits: added to your balance immediately after payment
Exchange and Return Policy
[Defective items] If the downloaded file is corrupted or cannot be played, please contact us at proppo.contact@gmail.com. We will provide a replacement file or issue a refund after investigation.
[Non-defective items] Due to the nature of digital content, we do not accept returns or cancellations after download. Please review the preview on the product page before purchasing.
[Credits] Purchased credits cannot be refunded or exchanged for cash (except as provided in the Terms of Service).
Sales Conditions
- Each purchased video can be downloaded up to 3 times per purchase. For purchases made without an account, please download within 7 days using the link sent by email
- Free downloads are limited to 20 per day
- An account is required to purchase AE projects
- Credits do not expire
- The scope of use for assets is set out in the License
File Format & Requirements
Videos: MP4 (H.264), 3840×2160 (4K), 24fps, no audio. Length varies by product
AE projects: Adobe After Effects is required. Supported versions are listed on each product page